Business Support Chat Specialist

• Assisting internal customers (mainly sales and other customer-facing roles) regarding business applications, processes and deals at a global level
• Handling inquiries by detecting the problem, defining it, troubleshooting and identifying its resolution
• Communication with internal customers mainly using a chat tool and remote access tool
• Prioritizing issues and de-escalating challengingsituations
• Ensuring internal customer satisfaction using communication skills and application of best practices
• Cooperation with Chat Unit colleagues in Prague and international teams, sharing best practices and knowledge

POŽADUJEME

• Superior communication skills
• General familiarity with common IT tools including MS Office and chat tools
• Fluent English is a must, any other language is a plus
• An inquisitive mindset and ability to learn quickly
• Ability to guide clients through challenging situations and prioritize
• Experience in customer service or other customer-facing roles is a plus
• Ability to use CRM systems is a plus

NABÍZÍME

• Elaborate hands-on training to give you a smooth start
• 5 weeks of holidays and 6 sick days a year
• Possibility to work from home two days a week
• Meal vouchers
• A monthly Cafeteria budget
• Salary compensation for up to 15 days of sickness a year
• Multisport card at favourable terms