Client Service Manager with German | B2B ERP Solutions |

Grafton Recruitment byl založen v roce 1982 a patří k předním dodavatelům personálního poradenství. Je jednou z největších nezávislých evropských firem, která vyhledává zaměstnance napříč všemi sektory a pracovními pozicemi. V ČR nás můžete navštívit na 14 pobočkách. Více na www.grafton.cz

An exciting opportunity to join a rapidly expanding company based in Prague. To support the growth they are currently recruiting a Client Service and Application Manager with German to join their team on a permanent basis.

We are looking for a Team Leader / Manager, not a IT Developer!

Your daily responsibilities will be

• Providing daily support to a team of ERP Specialists who interact with clients, addressing their ERP usage, training, and technical support needs.
• Developing and implementing annual individual development plans, closely monitoring and assessing progress.
• Leading and facilitating the training of team members to ensure their proficiency in operational tasks.
• Setting and managing annual objectives, conducting performance assessments, and providing regular feedback to team members.
• Active involvement in the recruitment process for new team members, ensuring the selection of qualified candidates.
• Preparing and presenting weekly activity reports to track team performance and achievements.
• Organizing application support activities in accordance with the HR schedule, ensuring efficient delivery of services.
• Ensuring consistent, high-level delivery of client services in line with contractual commitments.
• Applying Client Service methodology, processes, and procedures, including ERP maintenance and configuration.
• Collaborating with other Team Leaders and HR to facilitate effective recruitment and training of new colleagues.
• Maintaining daily communication and coordination with other Team Leaders and HR to ensure smooth operations.
• Contributing to the establishment and implementation of the application

NABÍZÍME

• 5 weeks of paid holiday
• Home office
• Contribution to pension insurance
• Monetary Benefits
• Meal vouchers
• Language courses
• MultiSport Card
• Teambuilding activities

POŽADUJEME

• Proficiency in both English (B2+) and German (B2+)
• Strong leadership skills with experience in team management (preferably in IT, HR, or B2B customer service)
• Prior experience in B2B customer service environment, involving communication with stakeholders and clients
• Proactive mindset and willingness to learn and grow in the field
• Strong customer orientation and focus
• Excellent communication, planning, and organizational skills
• SAP experience is not required but a genuine interest in it is desired
• Strong problem-solving abilities
• Keen attention to detail
• On-site presence in the office required three times a week as a manager

DALŠÍ POŽADAVKY

• angličtina (Undefined)
• němčina (B2 - pokročilý)

Send us your CV in English and Czech if you have one. For more related job opportunities visit https://www.grafton.cz/en/job-search