Customer Care Specialist with French - Back Office

Grafton Recruitment byl založen v roce 1982 a patří k předním dodavatelům personálního poradenství. Je jednou z největších nezávislých evropských firem, která vyhledává zaměstnance napříč všemi sektory a pracovními pozicemi. V ČR nás můžete navštívit na 14 pobočkách. Více na www.grafton.cz

Are you interested in customer service and administration? Are you fluent in French and English? Would you like to become a part of an international company? Then this job might be the perfect choice for you!

What is your role going to look like?

• Monitors and processes offline customer orders and requests.
• Provides accurate information about products, promotions, and sales terms.
• Acts as an electronic point of contact for customers and sales representatives.
• Ensures proper management of orders, including quotations, deliveries, invoicing, and handling complaints.
• Resolves product and service complaints, including billing processes and invoice adjustments as requested by customers.
• Complies with local legal requirements and sales terms, including returns, discounts, freight charges, warranties, and complaints.
• Collaborates with other departments and implements processes.

Location: Prague - Palmovka

Start: immediately

Salary: 40 000 CZK/month

NABÍZÍME

• possibility of home office
• contribution into retirement plan
• meal allowance
• 5 weeks of holiday
• 4 personal days
• Multisport card
• Cafeteria
• friendly environment

POŽADUJEME

• Fluent level of English and French language.
• Strong administrative skills and proficiency in systems such as SAP, CRM, and Excel.
• Excellent written communication abilities with attention to accuracy and detail.
• High sense of responsibility, urgency, and reliability in task
• Adaptability to new procedures or tasks.
• Strong multitasking, organizational, and stress management skills, with the ability to prioritize and provide excellent customer service.

DALŠÍ POŽADAVKY

• angličtina (Undefined)
• francouzština (C1 - aktivně)

Send us your CV in English and Czech if you have one. For more related job opportunities visit https://www.grafton.cz/en/job-search