Customer Service Representative with Polish

Grafton Recruitment byl založen v roce 1982 a patří k předním dodavatelům personálního poradenství. Je jednou z největších nezávislých evropských firem, která vyhledává zaměstnance napříč všemi sektory a pracovními pozicemi. V ČR nás můžete navštívit na 14 pobočkách. Více na www.grafton.cz

We are seeking for English and Polish speakers with customer service background and willingness to learn.

Your new role will include

• Taking care of an assigned portfolio of customers
• Assisting customers with how-to’s
• Handling customer service inquiries and issues via telephone or email
• Establishing and maintaining effective working relationships with co-workers, supervisors, and customers
• Performing day-to-day administrative tasks on requests such as maintaining records and process paperwork
• Advising customers regarding order entry, purchase orders, logistics, delivery, as well as collect customer feedback
• Supporting the customer during the entire order to cash process
• Maintaining and managing relationships with them
• Solving possible issues and giving advice if needed

Contract: 1 year with a possibility of prolongation

Start: ASAP

Location: Prague 3

NABÍZÍME

• 5 weeks of vacation
• Annual bonus
• Meal allowance
• Training and courses
• Other benefits

POŽADUJEME

• Fluent ENGLISH in both written and oral form, min. C1
• Perfect POLISH, min. B2+
• Completed studies
• Good communication skills are essential!
• Previous customer service work experience or logistics background
• Being an independent and responsible person
• Goal-oriented person - always trying to find a solution
• Excellent and effective organizational and time management skills

DALŠÍ POŽADAVKY

• angličtina (B2 - pokročilý)
• polština (B2 - pokročilý)

Send us your CV in English and Czech if you have one. For more related job opportunities visit https://www.grafton.cz/en/job-search