Customer Service Team Manager with French

Grafton Recruitment byl založen v roce 1982 a patří k předním dodavatelům personálního poradenství. Je jednou z největších nezávislých evropských firem, která vyhledává zaměstnance napříč všemi sektory a pracovními pozicemi. V ČR nás můžete navštívit na 14 pobočkách. Více na www.grafton.cz

Are you an experienced team leader speaking fluently in English and French?

We seek professionals with direct experience with the Customer Service department/Order management and Team leadership experience in an international environment.

Is it you? :) Send us your CV!

Your responsibilities will be

• Customer Service Team Leadership
• Monitor operations and perform troubleshooting
• Review customer communication processes and identify improvement
• Maintain relationships with various stakeholders
• Collect customer feedback and provide status reports, deriving customer focus strategies
• Ensure customer satisfaction

NABÍZÍME

• possibility of home office
• contribution into retirement plan
• meal allowance
• 5 weeks of holiday
• sick days
• Multisport card
• Cafeteria
• friendly environment

POŽADUJEME

• Team management experience, strong leadership abilities
• Experience in customer service/order management
• Strong team-orientation, customer-orientation
• Excellent communication skills, negotiation skills
• Goal orientation, problem solving skills
• Fluency in English and French
• SAP knowledge is an advantage

DALŠÍ POŽADAVKY

• angličtina (C1 - aktivně)
• francouzština (C2 - expert)

Send us your CV in English and Czech if you have one. For more related job opportunities visit https://www.grafton.cz/en/job-search