Customer Support Team Lead | O2C

Grafton Recruitment byl založen v roce 1982 a patří k předním dodavatelům personálního poradenství. Je jednou z největších nezávislých evropských firem, která vyhledává zaměstnance napříč všemi sektory a pracovními pozicemi. V ČR nás můžete navštívit na 14 pobočkách. Více na www.grafton.cz

Do you have knowledge of the Order-to-Cash process in a B2B business model? Are you proficient in Italian, Spanish, French, or German?

We’re looking for an experienced Customer Service Supervisor to lead our client's team in delivering B2B support for their products.

What You’ll Do

• Lead and mentor a team of 12-14, focusing on order management and customer inquiries.
• Ensure high standards of customer support through effective processes and professional communication.
• Identify and implement process improvements for better customer service.
• Build strong relationships with sales, technical support, finance, and other teams.
• Gather and act on customer feedback to enhance experiences.
• Handle service incidents with urgency.

NABÍZÍME

• Relocation package
• 5 weeks of holiday
• Home office possibilities
• Contribution into retirement plan
• Meal allowance
• Multisport card
• Cafeteria

POŽADUJEME

• 3+ years of managerial experience in a customer-facing team.
• Fluent English (C2) and proficiency in Italian, Spanish, French, or German.
• Strong leadership skills and a proven track record of building high-performing teams.
• Experience in international environments and the Order-to-Cash cycle.
• Expertise in SAP, Oracle, or similar systems. CRM knowledge.
• Excellent communication, coaching, and mentoring abilities.

DALŠÍ POŽADAVKY

• angličtina (Undefined)

Send us your CV in English and Czech if you have one. For more related job opportunities visit https://www.grafton.cz/en/job-search