Executive L1/L2 Support

Grafton Recruitment byl založen v roce 1982 a patří k předním dodavatelům personálního poradenství. Je jednou z největších nezávislých evropských firem, která vyhledává zaměstnance napříč všemi sektory a pracovními pozicemi. V ČR nás můžete navštívit na 14 pobočkách. Více na www.grafton.cz

Are you an experienced Executive L1/L2 Technical Supporter and you would like to grow and gain more technical IT experience?

Do you speak German and English?

These will be your daily IT support responsibilities:

• Supportive Executive managers with their technical issues, both onsite and remotely
• Replying to questions: Hardware, software and network related
• Directly managing technical issues closely with the L2 Support
• Helping users to install their apps
• Troubleshooting
• Service Request management, User management
• Identification and documentation of technical issues
• Empathetic approach towards clients/internal employees and their needs
• Redirecting complex issues to higher positions
• Creation and contribution on manuals
• Goal to achieve the best customer feedback

NABÍZÍME

• 5 weeks of holidays
• 4 Sick days
• Meal vouchers
• Referral bonuses
• Multisport card
• Refreshment in the office
• Work on various projects
• Professional and personal development
• Developing of linguistic skills
• Competitive salary and many other interesting benefits

POŽADUJEME

• Advanced level of spoken and written English (B2+/C1) and German OR French (B2+)
• Energetic, dynamic and pro-active approach
• Communication, compassion and social skills are a must
• It is a plus to have a Degree in Computer Sciences or similar (not needed)
• Network security and anti-virus knowledge is an advantage (not needed)

DALŠÍ POŽADAVKY

• angličtina (Undefined)

Send us your CV in English and Czech if you have one. For more related job opportunities visit https://www.grafton.cz/en/job-search