Global IT Support Engineer |Travelling included|

Grafton Recruitment byl založen v roce 1982 a patří k předním dodavatelům personálního poradenství. Je jednou z největších nezávislých evropských firem, která vyhledává zaměstnance napříč všemi sektory a pracovními pozicemi. V ČR nás můžete navštívit na 14 pobočkách. Více na www.grafton.cz

Are you willing to travel for six months around the world, while working in a TOP IT company, fixing problem across the whole of North America?

If not, do not apply, if you want to, apply right away!

This position is perfect for; IT or technically oriented graduates, AND experienced L1s who want to grow for L2 and more.

These will be your daily IT support responsibilities:

• 99% of your responsiblity will be to travel across the US, visiting the local branches and support the local teams, while enforcing quality IT support
• Be part of a device/HW migration team, ensuring a smooth device migration
• Replying to questions: Hardware, software and network related
• Directly managing technical issues closely with the L2 Support
• Helping users to install their apps
• Troubleshooting
• Service Request management, User management
• Identification and documentation of technical issues
• Empathetic approach towards clients/internal employees and their needs
• Redirecting complex issues to higher positions
• Creation and contribution on manuals
• Goal to achieve the best customer feedback

This project is fixed for six months and will be terminated before the end of summer.

NABÍZÍME

• Home office is fully flexible
• 5 weeks of holidays
• 2 Sick days
• Meal vouchers (fully paid)
• Referral bonuses
• Multisport card
• Refreshment in the office
• Work on interesting projects
• Professional development
• Active use of foreign languages
• Competitive salary and many other interesting benefits

POŽADUJEME

• Advanced level of spoken and written English (C1)
• German B2+ is an advantage
• Energetic, dynamic and pro-active approach
• Communication, compassion and social skills are a must
• What we expect: either a degree in IT or related fields with at least a few months of an IT oriented internship/part-time job, OR no degree and 1 year full-time experience in IT support

DALŠÍ POŽADAVKY

• angličtina (Undefined)

Send us your CV in English and Czech if you have one. For more related job opportunities visit https://www.grafton.cz/en/job-search