Helpdesk support with technical background

• Deliver support (via phone, email, web form, chat, and community) to both internal and external customers (US, EMEA), offering solutions to application and functional issues.
• Provide timely updates and accurate responses to customer inquiries.
• Collaborate with and escalate issues to relevant departments while acting as an advocate for the customer.
• Document all transactions in the CRM system and create content for knowledge base resources.

POŽADUJEME

• Basic technical background, basic SQL understanding is an advantage.
• Fluency in English to collaborate with international colleagues.
• Advanced/proficient level of one of the following languages: German, Spanish, Italian is an advantage.
• Strong customer focus, problem-solving skills, and adaptability.
• Excellent communication and interpersonal skills.

NABÍZÍME

• Full-time employment contract.
• Meal vouchers (90 CZK/day covered by the company).
• 5 weeks holidays.
• Homeoffice 2 days/week.
• Annual bonuses.
• 6 sick days.
• Monthly cafeteria card points.
• MultiSport card option.
• Paid sick leave (100% salary) up to 15 days/year.