IT Field Technician - L1 and L2 level - Mikulov

L1 role overview:

• Supports the Corporate IT Business community, providing first level support for End user
• Desktop and IT Site support issues. Receives, assesses, troubleshoots, and escalates support incidents& requests.

L2 role overview:

• Supports the Corporate IT Business community, providing second level support for End user desktop and IT Site support issues
• Assists management team with day-to-day operations of the group
• Receives, assesses, troubleshoots, and escalates support incidents & requests

POŽADUJEME

Skills L1:

• a. Skilled in hardware, software and/or operating systems environment
• b. Knowledge of appropriate networks, products and protocols
• c. Troubleshooting skills
• d. Customer Service skill
• Good English (B2-C1) + Czech language

Skills L2:

• a. Skilled in hardware, software and/or operating systems environment
• b. Strong mentoring/Coaching skills
• c. Knowledge of appropriate networks, products and protocols
• d. Troubleshooting skills
• e. Customer Service skill
• f. MAC & linux OS knowledge recommended but not mandatory

NABÍZÍME

• Long-term cooperation on the full time employment relationship or IČO (business license)
• International environment with comprehensive training
• Possibility of career growth
• Attractive financial evaluation
• Use of foreign languages ​​on a daily basis
• Location Mikulov