Exciting Job Opportunity for a Customer Care Specialist with French

• Respond to Customer Inquiries: Provide prompt and professional responses to incoming phone calls and emails.
• Be the Liaison: Connect customers with our internal teams to ensure excellent service.
• Manage customer request lifecycle: Handle everything from returns to complaints efficiently.
• Maintain Customer Platforms: Deliver and maintain data, initiate data analysis.
• Build Relationships: Develop long-term relationships and trust with both internal and external partners.
• Stay Updated: Keep your product and service knowledge up-to-date to effectively guide clients and resolve issues.

POŽADUJEME

• Education: Secondary education or a college degree, or equivalent experience.
• Experience: At least two years of relevant experience.
• Communication Skills: Ability to communicate effectively and show empathy.
• Organizational Skills: Ability to work under pressure, prioritize tasks, and stay organized.
• Team Player: Ability to work both independently and as part of a team.
• Technical Proficiency: Proficient in MS Office, SAP, and Salesforce.
• Language Skills: Fluent in English and French.

NABÍZÍME

• Stable Employment: Full-time position with an indefinite contract.
• Attractive Compensation: Great salary + annual bonus.
• Flexibility: Flexible working hours and regular home office opportunities.
• Benefits: 25 days of vacation, public transport allowance, company canteen, meal allowance, special healthcare program.
• Location: Modern offices close to metro station A.