Senior Customer Care Specialist with English

Grafton Recruitment byl založen v roce 1982 a patří k předním dodavatelům personálního poradenství. Je jednou z největších nezávislých evropských firem, která vyhledává zaměstnance napříč všemi sektory a pracovními pozicemi. V ČR nás můžete navštívit na 14 pobočkách. Více na www.grafton.cz

Are you an English native speaker keen on working with people? :)

OR do you have customer service experience directly with UK/Ireland/US markets?

Great! Then become one of us - Customer Care Specialist!

Your daily responsibilities will be

• Daily communication with customers via phone or mail
• 70% front office tasks; daily calls with reliable customers in need
• 30% back office tasks; processing of B2B customer orders and administration (SAP ERP)
• Answering all of the customer's inquires
• Working with company system according to company parameters
• Adding new customers into the company system
• Being ready to calm down customers if needed
• Administrative and ad-hoc tasks

NABÍZÍME

• 5 weeks of holidays
• Sick days
• Flexible working hours
• Home Office possibilities
• Meal vouchers
• Referral bonuses
• Multisport card
• Refreshment in the office
• Professional and personal development
• Developing of linguistic skills

POŽADUJEME

• We are looking for a native English speaker
• If not, experience directly with US/UK/Ireland markets and customers
• SAP ERP experience is an advantage; similar order processing ERPs such as Oracle etc. are also considered
• Previous customer service experience is an absolute must (ideally SSC environment)
• Communication and interpersonal skills
• Strong PC skills (MS Office, ERP)
• Stress resistant, ability to work independently
• Team spirit

DALŠÍ POŽADAVKY

• angličtina (Undefined)

Send us your CV in English and Czech if you have one. For more related job opportunities visit https://www.grafton.cz/en/job-search