Team Manager DACH |CUSTOMER SERVICE|

Grafton Recruitment byl založen v roce 1982 a patří k předním dodavatelům personálního poradenství. Je jednou z největších nezávislých evropských firem, která vyhledává zaměstnance napříč všemi sektory a pracovními pozicemi. V ČR nás můžete navštívit na 14 pobočkách. Více na www.grafton.cz

Are you an experienced team leader / team manager, speaking fluently in English and German?

Our global clients with an SSC in Prague is looking for a natural leader with the ability to set and monitor KPI’s as well as their performance, while being able to support your team on a daily basis.

• If you already have direct DACH region experience ideally from an SSC environment, you are the right fit!

And what will you do on a daily basis?

• Lead and direct a team responsible for excellent B2B customer care for the DACH region
• You will be the model representative of customer lifecycle management
• Talent development, communication of clear goals and targets, mentoring and coaching
• Showing and teaching your team how to resolve customer requests with excellent care
• As a team leader / team manager, you will also be responsible to lead senior members with extensive experience
• You will also be supporting your team excellent master data management and SAP financial administration (customer order processing)
• As the highest member of the DACH customer care team, you will be contributing with your ideas on the team and company strategy.
• Your input and perception of the market environment and customer behavior is crucial
• Providing status reports to TOP leadership
• Reviewing customer communication processes, response times
• Your team is responsible for the customer experience, they are the reflection of your company
• You will also be the main point of escalation of complex issues and customer feedback
• Evaluate progress and communicate goals to the team members (possibly located in another region

NABÍZÍME

• 5 weeks of holidays
• Sick days
• Flexible working hours
• Home Office possibilities
• Meal vouchers
• Referral bonuses
• Multisport card
• Refreshment in the office
• Professional and personal development
• Developing of linguistic skills

POŽADUJEME

• Minimum of 3 years of experience in Customer Service with leadership responsibility (DACH team)
• Experience in an internationally operating company is preferred
• Possess strong self-reliance, initiative, analytical skills and team leadership experience
• Expert in order/customer/request lifecycle management
• Expert in customer communication processes and channel strategies
• Excellent verbal and written communication skills
• Knowledge of lean methods as a plus
• Knowledge of SAP, Salesforce and MS Office
• Fluent knowledge in English and German is an absolute must

DALŠÍ POŽADAVKY

• angličtina (Undefined)
• němčina (C1 - aktivně)

Send us your CV in English and Czech if you have one. For more related job opportunities visit https://www.grafton.cz/en/job-search