Technical Support Engineer

• Adhere to KPIs, especially responsiveness SLAs and productivity goals and ensure that emergency situations or business critical issues are resolved
• Create Knowledge Base Articles and Wiki documents
• Create Code Corrections, collaborate with Product Area Leads and Engineering team
• Provide solutions to complex technical issues impacting customers’ business processes and their ability to conduct commerce

POŽADUJEME

• Advanced English
• A bachelor’s degree preferable in Information Technology/Computer Science area
• Experience in product Support, Software Development, IT, or Quality Assurance
• Technical acumen and understanding of SQL, Java, Java Script, or other programming language, Splunk, LLM

NABÍZÍME

• 5 weeks of holiday and 6 sick days
• Cafeteria budget
• Meal vouchers
• Multisport card
• Annual bonus
• Flexible working hours and the option to work from home
• Home office allowance